Welcome to Crypto.com Support
Get help fast. Find answers, report issues, or contact support.
Quick Help Topics
Reset Password
Forgot your password? Learn how to reset it securely.
Card Not Working
Trouble with your Crypto.com Visa Card? Check possible issues.
Report Fraud
Suspicious activity? Report immediately to stay protected.
Frequently Asked Questions
How do I reset my Crypto.com account password?
Go to the login page and click "Forgot Password" to start recovery. This process will guide you through the necessary steps to securely reset your password.
Why is my withdrawal pending?
Withdrawals may be pending for a variety of reasons, including network congestion, security checks, or incomplete information. Most pending withdrawals are processed within 2-3 hours. If your withdrawal is pending for longer, please contact support.
How do I verify my identity (KYC)?
You can verify your identity in the app by uploading a valid government-issued ID and completing a quick facial verification. Verification usually completes within a few minutes.
Where can I find my transaction history?
You can view your transaction history under the “Accounts” tab. Select a wallet to see your deposit, withdrawal, and trade history.
What are the trading fees?
Trading fees are based on your 30-day trading volume. The more you trade, the lower your fees. You can view the full fee structure in the "Settings" section of the app.
How long does a crypto deposit take?
Deposit times depend on the specific cryptocurrency's network and the number of confirmations required. For example, a Bitcoin deposit may take longer than an XRP deposit.
How do I contact customer support?
You can reach our 24/7 support team directly from the app via the chat feature, or by filling out the contact form on this page.
How do I change my registered email address?
For security reasons, email changes require verification. Please contact our support team to initiate the process. You will need to provide proof of identity.
Why was my transaction declined?
Your transaction may have been declined due to insufficient funds, incorrect details, or exceeding daily/monthly limits. Please review your wallet balance and retry.
Can I use my Crypto.com card internationally?
Yes! The Crypto.com Visa Card can be used anywhere Visa is accepted worldwide. Be sure to enable International Usage in the Card settings within the app before you travel.
How do I enable two-factor authentication (2FA)?
You can enable 2FA under “Security Settings” in the app. Use a compatible authenticator app like Google Authenticator or Authy to complete the setup.
How can I delete my account?
To permanently delete your account, please contact our support team. Ensure all funds are withdrawn before requesting closure as the process is irreversible.
What is Crypto Earn?
Crypto Earn is a feature that allows you to earn interest on your crypto holdings. You can choose flexible, 1-month, or 3-month terms to earn higher yields.
How do I order a Crypto.com Visa Card?
Navigate to the "Card" tab in the app and follow the instructions to stake CRO and apply for your preferred Crypto.com Visa Card tier.
How can I report suspicious activity?
Immediately contact our Fraud Team via the in-app chat if you notice unauthorized transactions or login attempts on your account.
How do I stake CRO tokens?
You can stake CRO directly within the app. Go to the “Earn” or “Card” tab to lock CRO and earn staking rewards or card benefits.
What is the difference between the App and the Exchange?
The Crypto.com App is designed for easy buying, selling, and spending of crypto. The Exchange is a more advanced platform for active traders with features like limit orders and lower fees.
Why can’t I withdraw to my bank account?
Fiat withdrawals require a verified bank account that is in your name. Please ensure you have set up a fiat wallet and linked your bank details correctly in the app.
How do I enable price alerts?
Go to the "Track" tab, select a cryptocurrency you want to follow, and then tap the bell icon to set your custom price alerts.
How are staking rewards calculated?
Rewards are calculated based on your staked amount, the term duration, and the specific coin’s APY (Annual Percentage Yield) at the time of staking.
Can I cancel a crypto transaction after sending?
Unfortunately, cryptocurrency transactions are irreversible once confirmed on the blockchain. Always double-check the wallet address and network before sending.
What is a "whitelisted" address?
Address whitelisting is a security feature that allows withdrawals to go only to pre-approved addresses. This helps protect your funds if your account is ever compromised. You can manage whitelisted addresses in your security settings.